Contact us
When you write in, include your phone model, OS version, and the DigiPaw version shown at the bottom of Settings. It saves a round trip.
Family Hub
How do I invite my partner or sitter?
- Open Account → Family Hub and tap Create account if you have not yet.
- Tap Send this code and share the code by text or email.
- On the other phone, install DigiPaw, tap Create account → I got a code, enter the code and tap Connect.
Joiners skip breed and pet setup and land on Home with the shared log.
My partner’s phone doesn’t show my logs
Both phones need DigiPaw Plus active on the household and an internet connection. Pull down on Home to refresh. If it still lags, make sure both of you signed in with the accounts that joined the Hub, not a second account.
Kids and nicknames
Kids don’t need an account. Add a nickname under Account → People on this phone, and they can tap logs from your phone. Nothing from a child’s session is sent anywhere.
Reminders
Reminders aren’t firing
- Reminders start after you save a routine. Open Routines and confirm the schedule is saved.
- Check that notifications for DigiPaw are allowed in your phone’s Settings.
- Android: turn off battery optimization for DigiPaw and allow “Alarms & reminders” so exact alarms can fire.
- iPhone: make sure Focus modes allow DigiPaw, or add it to the Focus’s allowed apps.
What is the rain reminder?
If it has been raining hard where you are, the phone that logged the potty break gets a nudge to wipe paws when your dog comes back in. It uses the time of the log, not your location.
Plus and purchases
Restore a purchase
Open Settings → Restore purchases on a device signed into the same Apple or Google account you bought with.
Cancel DigiPaw Plus
iPhone: Settings → your name → Subscriptions → DigiPaw → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → DigiPaw → Cancel. Deleting the app does not cancel a subscription.
Refunds
Purchases are billed by Apple or Google, so refunds go through them: reportaproblem.apple.com for iPhone, or the Google Play order history for Android. If you are stuck, email us and we will point you the right way.
Your data
Where is my dog’s log stored?
On your phone. With Plus, care events (type, done or skipped, time, who logged it) also sync to your household. Photos and notes never leave your device. See the Privacy Policy for details.
Export a vet report
Plus members can open Trends → Vet report to create a PDF of recent care to share with your clinic.
Moving to a new phone
Your local log moves with your phone’s normal device backup. Family Hub data comes back when you sign in with the same account on the new phone.
Delete your data
Delete the account and household data we hold: email support@digipawstudios.com with the subject “Delete my DigiPaw account” from the email you signed up with (or the one linked to your Apple or Google sign-in). We confirm within two business days and finish the deletion within 30 days. This removes your sign-in details, the household events you logged and your push tokens.
Delete data on your phone: remove individual logs by swiping them in the day view, or uninstall DigiPaw to remove everything stored on the device, including photos you attached.
Leave a Family Hub without deleting your account: Account → Family Hub → Leave household.
Report a bug
Email support@digipawstudios.com with what you did, what you expected, and what happened instead. A screenshot or screen recording helps a lot. We read every report and ship fixes in regular updates.